Guest Relation officer Wanted

As a Guest relation officer you are expected to maintain open lines of communication between staff and guests and providing courteous, professional, efficient and flexible service in order to maximise staff and guest satisfaction.

You are to plan and coordinate the provision of friendly, efficient services to guests Schedule activities for guests, Plan and coordinate all promotional activities targeting clients, Trace relevant statistics about clientele, Coordinate and supervise all activities for guests, Assist with check-ins / check-outs of clients, Greet Guests upon arrival, Assist guests with airline bookings and reconfirmation’s, Assist all departments in being receptive to the needs of guests, Assist staff with language and culture, Attend recreation activities when necessary Plan and conduct group and function rundown meetings, Assist in any other duties when required by the Front Office Manager. Assist with translations (information: guest directory; menus etc.) as required, Provide feedback from Guests to Front Office Manager for action.

Idea Candidate:

Communication Skills: The guest relations officer must have effective communication skills. Must be able to communicate with guests in a courteous, respectful and understanding manner. Good listening and speaking skills are important.
Guest Orientation: Guest satisfaction should come first. The guest relations officer must understand the needs and requests of the guests and strive to meet these requests.
Empathy: The guest relations manager must be skilled at understanding and empathizing with the emotional needs of guests. Must display an empathetic approach to complaints or problems.
If you're passionate about delivering exceptional hospitality and want to join a dynamic team, please submit your application, including your resume and a cover letter as an open application to be considered for current openings, to info@thewestsbridge.com. We look forward to welcoming you to our team!